QuickGenie+ Membership - Frequently Asked Questions (FAQs)
Everything You Need to Know About Your QuickGenie+ Membership Benefits and Support Coverage
Garry
Last Update hace un año
Q1: What’s the difference between Essential and Pro membership plans?
A: Essential is best for basic home tech support — it includes 1 preventive maintenance per year, 1 remote session per month, and 10% off in-store services. Pro includes 2 maintenances, 2 remote sessions/month, 1 on-site visit per year, and weekend scheduling priority.
Q2: Can I use my remote support session for anything?
A: Remote/Phone support is limited to basic software-related issues that can be resolved in under an hour. Examples include:
- Printer not communicating
- Basic PC cleanup or app not launching
- Email sync issues
⚠️ It does not cover TVs, phones, hardware issues, or complex tasks like data recovery or virus removal.
Q3: What happens during a Preventive Maintenance session?
A: We inspect and optimize your devices. This may include:
- System health checks (Windows/Mac)
- Driver and software updates
- Dusting (for desktops/laptops)
- Storage cleanup
Pro members can include up to 5 devices; Essential covers up to 2.
Q4: How do I schedule my included FREE On-Site Visit (Pro plan only)?
A: Simply call or email us to book your 1-hour free visit. It can be used for:
- Device setup (e.g., printer, Wi-Fi, smart TV)
- Smart home check-up
- Network troubleshootin
Q5: Can Preventive Maintenance be done in-store or onsite?
A: Yes! While we recommend bringing your devices to the store for preventive maintenance, you can also choose to use your included onsite visit (Pro plan only) to have it done at home.
- In-Store Maintenance is the best value — it’s completely free, includes physical cleaning, and there’s no time limit for covered devices.
- Onsite Maintenance is convenient — our technician can service multiple devices during the 1-hour included visit. If the session goes beyond one hour, the member-only rate of $99/hour will apply for extra time.
No matter where you choose to have it done, your covered devices will get the attention they need!
Q6: Can I use the membership for my business?
A: No — QuickGenie+ Essential and Pro plans are strictly for residential use.
Business customers can either:
- Contact us for custom Managed IT plans, or
- Choose the QuickGenie+ Business Pro membership, specifically designed for business needs.
Q7: How fast is priority response?
A: In both plans, we aim to respond and schedule your remote session or service visit within 24–48 hours, depending on availability.
Pro members receive priority scheduling, which may also include weekend access when available.
Q8: What if I miss a month’s support session or don’t use my free visit?
A: Unused services do not roll over to the next month or year. We recommend using your benefits regularly to get the most value.
Q9: Can I cancel anytime?
A: Monthly plans can be canceled anytime. Annual plans are non-refundable once activated, but you’ll continue receiving benefits until the end of the term.
Q10: What should I do before bringing in my device?
A: Please be sure to call, text, or email us to schedule an appointment, even if you’re only dropping off your device. This helps us plan ahead and provide you with an accurate turnaround time estimate. Walk-ins are welcome, but scheduled appointments receive priority handling and faster service.
Q11: Do I need to back up my data before any service or repair?
A: Yes — we always recommend backing up your important data before bringing in your device. While we take every precaution, QuickGenie is not responsible for any data loss that may occur during repairs, updates, or preventive maintenance. If you’re unsure how to back up your data, let us know — we can help!