QuickGenie Quality Service Assurance
We stand behind every service we offer — with a promise to make it right if something doesn’t go as expected.
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Your Satisfaction Is Our Promise
At QuickGenie, we’re committed to delivering exceptional service and lasting results. Whether it’s a computer repair, smart home setup, or technical support, every product and service we provide is backed by our Quality Service Assurance.
We know things may not always go perfectly — but we promise to make things right.
What This Guarantee Includes:
- ✅ Satisfaction Guaranteed: If our work doesn’t meet your expectations, contact us. We’ll do everything we can to resolve the issue.
🔧 We Stand Behind Our Work: All repairs, installations, and tech services are backed by our commitment to quality and customer care.
🙌 No-Hassle Resolutions: We’ll work with you promptly and professionally to find a fair and reasonable solution if an issue arises.
Need Help or Have a Concern? Contact Us:
We’re here to assist you. If you experience any issue or need follow-up support, please reach out:
📧 Email: [email protected]
📞 Phone: +1 (408) 839-9298
📍 Store Address: 63 Washington St, Santa Clara, CA 95050
🕒 Hours: Open 7 days a week — Visits by appointment only
Terms & Limitations of Our Service Assurance
While we are committed to providing a high level of customer satisfaction, the following terms and conditions apply to our Quality Service Guarantee:
Customers must report any service-related concerns within 7 calendar days of the service date to qualify for resolution under this guarantee.
We aim to respond to all guarantee-related concerns within 2 business days and work toward a resolution within 5–7 business days, depending on the complexity of the issue.
Service errors or incomplete work directly resulting from our technician’s actions.
Product installation support and configuration issues performed by QuickGenie.
Repeat visits or remote troubleshooting at no extra cost only if the issue is directly related to the original service.
Issues caused by third-party devices, software conflicts, or customer misuse.
Incidental damages, data loss, or issues not directly related to our original service.
Services provided outside the scope of work quoted or agreed upon.
QuickGenie’s total liability is limited to the cost of the original service. We are not liable for any consequential damages, including loss of data, productivity, or equipment failure resulting from or after the service.
This policy applies only to services and repairs performed directly by QuickGenie or its authorized technicians. Third-party installations or products purchased outside of QuickGenie are not covered.