Returns and Refund Policy

At QuickGenie, we’re committed to providing high-quality products and services. If you’re not entirely satisfied with a purchase, we’re here to help—within fair and reasonable limits that ensure mutual respect between business and customer.

• You may request a return or refund within 30 days of the original purchase date.
• Items must be unused, in their original condition, and packaged as received to qualify.
• Proof of purchase (e.g., receipt, invoice) is required.
• All return requests must be authorized via email before items are returned.

The following items cannot be returned or refunded, whether opened or unopened:

• Ink cartridges, toners
• Printers
• Internal/External HDDs, SSDs, backup drives
• Batteries or power-related consumables
• Downloadable software, license keys, or digital tools
• Gift cards or promotional vouchers
• Items marked “final sale” or discounted under clearance

Additionally, biohazardous, unsanitary, or damaged items due to misuse are not eligible for return.

All residential and business service calls are time-based and billed hourly. These services include, but are not limited to:

• On-site diagnostics
• In-store evaluations
• Installation support
• Troubleshooting sessions

Service call fees are non-refundable, regardless of the outcome or final resolution.

This is because service charges compensate for:

• The technician’s time and labor
• Travel time and fuel costs
• Use of specialized tools and diagnostic skills
• The opportunity cost of reserved scheduling

⚠️ Important: 

We do not guarantee that every issue can be resolved within a single visit or at all, depending on the nature of the problem. You are paying for the time and professional attempt to diagnose or repair — not for a guaranteed result. 

If a service is incomplete due to QuickGenie’s internal limitations (e.g., technician unavailability, tool constraints), we may issue a partial credit toward a future visit at our discretion.

We reserve the right to approve partial refunds in situations including:

• Items returned used or in non-original condition
• Missing parts not caused by our error
• Items returned past the 30-day window but within a reasonable timeframe upon approval

We only replace items if they are defective or damaged upon delivery.

To request an exchange, contact us at 📧 [email protected] with photos and details.

If your item was marked as a gift at purchase:

• You’ll receive store credit for the value of your return.
• If the gift was not marked as such, the refund will go to the original purchaser.

• Customers are responsible for return shipping costs or pickup/drop-off fees if applicable.
• Original shipping or delivery fees are non-refundable.
• We recommend using a trackable shipping method and insurance for items over $75.
• We are not responsible for lost or damaged returns during transit.

⚠️ Do not send your item back to the product manufacturer.

Wait for confirmation from our team before returning any item.

Once your return is received and inspected:

• You’ll be notified by email regarding approval or rejection.
• Approved refunds will be processed to your original method of payment within 5–10 business days.

If you haven’t received your refund:

1. Check your bank or credit card statement again.
2. Contact your bank or card provider (posting delays can vary).
3. Still not resolved? Contact us at 📧 [email protected]